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What payment methods are there? |
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Can you provide me copies of correspondence? |
We are usually able to request proof of debt from our clients at your request. Please be aware that in some circumstances, requests may carry an administration charge. |
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What are my rights when dealing with Roxburghe? |
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I am in financial difficulty, can I pay in instalments? |
You can contact our Call Centre on 01932 332000 and our experienced staff will review your personal circumstances and work with you to help resolve your situation with an appropriate and sustainable payment plan.
Alternatively, click here for details of free debt advice agencies.
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Can Roxburghe call me at my place of work? |
Roxburghe are legally able to call you at work if this is the only number we have for you or we are unable to contact you on any other number. However, we realise that it can be awkward to talk at work and are happy to update our records with a more convenient telephone number if required.
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How do I write a financial statement? |
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Can I pay by direct debt? |
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What do I do if I have a query or dispute on my account? |
Most customers only refuse to pay if they believe they have a good reason. Roxburghe recognise this and will endeavour to assist to resolve any query or dispute.
Call us or write to us outlining your query or dispute, providing as much information as possible including copies of any documents to support your claim.
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What if I refuse to pay? |
Our efforts to collect the debt will continue. Refusal to pay where there is no valid reason, or failure to contact us, may lead to possible legal action being taken. |
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