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What payment methods are there? |
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Can you provide me copies of all correspondence? |
Yes, we are able to request proof of debt from our clients at your request. Please be aware that in some circumstances, there requests may carry an administration charge. |
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What are my rights when dealing with Roxburghe? |
Roxburghe will always treat you in a courteous and professional manner. We are, however responsible to our clients for the recovery of their account and not to service your requirements. Your rights when dealing with a debt collection agency is beyond the scope of this site and you may visit our debt help selection for further advice on free help. |
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I am in financial difficulty, can I pay in instalments? |
You can contact our Call Centre on 01932 332000 and our experienced staff will review your personal circumstances and work with you to help resolve your situation with an appropriate and sustainable payment plan.
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Can Roxburghe call me at my place of work? |
Yes, Roxburghe can call you at work |
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How do I write a financial statement? |
A financial statement is a document which sets out the assets, income, expenses and debts of a person to allow a creditor to assess that person financial health. - The National Debt Help line provide a free service to help you plan a personal budget - click here |
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Can I pay by direct debt? |
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What do I do if I have a query or dispute on my account? |
Call us or write to us outlining your query or dispute, providing as much information as possible including copies of any documents to support your claim. |
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What if I refuse to pay? |
Our efforts to collect the debt will continue. Refusal to pay where there is no valid reason, or failure to contact us, could result in an escalation of our collection efforts and may lead to eventual enforcement of the debt including legal action via the county courts. |
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