You can make a secure payment online now using your credit\debit card - click here to make your payment

You can make your secure payment online now using a credit/debit card or pay by Postal order, cheque or by direct debit (click here to setup direct debit payments),Bank Standing Order and direct into our bank. It is imperative that you put the account reference on all payments. Click here to make a payment now online.

We are usually able to request proof of debt from our clients at your request. Please be aware that in some circumstances, requests may carry an administration charge.

Roxburghe will always treat you in a fair, courteous and professional manner. Your rights when dealing with a debt collection agency is beyond the scope of this site and you may visit our debt help section for further advice on free help.

You can contact our Call Centre on 01932 332000 and our experienced staff will review your personal circumstances and work with you to help resolve your situation with an appropriate and sustainable payment plan.
Alternatively, click here for details of free debt advice agencies.

Roxburghe are legally able to call you at work if this is the only number we have for you or we are unable to contact you on any other number.  However, we realise that it can be awkward to talk at work and are happy to update our records with a more convenient telephone number if required.

Yes, click here to setup a direct debit online. Alternatively please call our call centre on 01932 332000

If you feel we have not handled your account correctly please contact the Complaints Team on 01932 332000. You can also click here to request a copy of our complaints procedure.
If you are still unhappy, once our complaints procedure has been exhausted, you may contact the Credit Services Association. In addition if your account is covered by the Consumer Credit Act, further information can be obtained from the Financial Ombudsman Service.

Most customers only refuse to pay if they believe they have a good reason. Roxburghe recognise this and will endeavour to assist to resolve any query or dispute.
Call us or write to us outlining your query or dispute, providing as much information as possible including copies of any documents to support your claim.